Covid-19 Protocols

Safety Protocols for our Guests & Patrons as of March 21, 2022

We are excited to welcome you back to the theatre in 2022 and encourage you to find out how COVID-19 has changed your theatre experience.  Our commitment still remains the same - offer you amazing performances in a beautiful setting with your safety top of mind! 

  • The Province of Ontario has granted permission for Theatres/Performing Arts Centres to have 100% of their capacity. 
  • Patrons are highly encouraged to wear face coverings within 2 metres of another person, but this is not mandatory.
  • Staff and volunteers are required to wear a face covering until April 4, 2022. Following this date, wearing of a face covering within 2 metres of another person is highly encouraged, but not mandatory.  

Take a moment to review the new protocols below and as always - if you have questions, please contact the Box Office at 705-687-5550. 

Box Office
  • On-Line or telephone ticket purchases will be encouraged. Purchasers will be encouraged to print their tickets at home.
  • There will be minimized Box Office hours of operation for those patrons that need to purchase tickets in person.
  • Will Call ticket pick up is available up to 1 hour prior to the show time.
  • For Door Sales / Walk Up Sales, the Patron may be asked to wait in Trillium Court until lobby area is clear of patrons, then can purchase tickets.
  • Patron contact information must be provided for the purposes of contact tracing should that be required.
Seating & Traffic Flow 

The following changes to public health and workplace safety measures are in effect as of March 21, 2022. For the full list of measures in effect, see O. Reg. 364/20.

  • Capacity limits have been lifted in all indoor public settings.
  • Proof of vaccination requirements have been lifted (businesses and organizations may choose to require proof of vaccination upon entry; however the Town of Gravenhurst/Opera House is no longer requesting a proof of vaccination upon entering).
  • Protective measures such as passive screening of patrons remain in place.
  • When exiting please try to use the closest exit to where you were seated.
  • Accessible needs will still be met; wheelchair seating remains and elevator access is also available for those that require it.
 Intermission and Washroom Facilities
  • Patrons should sanitize their hands prior to and after using the washrooms.
  • We will encourage Promoters / Presenters not to have an intermission during the performance; this will allow the audience to come and go throughout the performance as necessary and ease on possibilities of lineups.
  • House lighting will be low to allow for safe movement within the Theatre during a performance.
  • The accessible washroom waiting area will be inside the Trillium Court to reduce congestion in and around the accessible washroom.
 Food & Beverage Service
  • Full food and beverage service will be provided prior to the show and during the Intermission.

 General Patron Information
  • Patrons, if you’re not feeling well please stay home!
  • Our refund / exchange policy has been amended and will be offered to a Patron who is not well.
  • Patrons are highly encouraged to wear face coverings within 2 metres of another person, but this is not mandatory.
  • Patrons are expected to maintain safe physical distancing upon arrival & inside the Theatre.
  • Patrons will be asked to sanitize upon arriving the Theatre.
  • Staff will be on site to assist you in any way. 

We thank you for your patience and patronage. Enjoy the show!

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