Report a Problem

To help keep Gravenhurst safe and clean, the Town encourages residents to report problems related to roadways, parking and a wide variety of other municipal issues.

 

How to Report a Problem

 Call 705-687-3412 to report a problem during our regular business hours.

When reporting a problem please provide:

Description of the problem

  • Location of problem (street/road address, or distance from a well-known landmark)
  • Photo(s), if available
  • Your contact information

How to Submit a Claim

Damage Claims

If a person is looking to submit a claim for damages, he/she is required to submit the claim in writing to the Town. Prior to contacting the Town, you are required to contact your insurance company to report the incident. Once you have contacted your insurance company, submit your claim in writing and include the following information:

  • Contact information (name, address, phone number(s), email)
  • Insurance company and policy number
  • Day the damage occurred
  • Time of day the damage occurred
  • Location of the pothole that damaged the vehicle was on
  • A landmark to identify the location of the pothole
  • Description of incident
  • Direction travelled
  • Pictures of the damage incurred
  • Witness contact name and contact information, if any
  • Documentation substantiating the cost of repairs, if available

 

Send claim by mail or in person to: Town of Gravenhurst, Attention Legislative Services, 3-5 Pineridge Gate, Gravenhurst, ON. P1P 1Z3

Email: amber.lee@gravenhurst.ca

 

Your information will then be forwarded to our insurance adjusters for review.

 

Please note: where roads meet the minimum maintenance standards as set out by the Ontario government, the Town of Gravenhurst has no obligation to process a claim

Report It Online

Animal Control, Building, Community Standards, Property Standards, and Zoning By-laws
 Online By-Law Complaint Form 
Roads, Cemeteries, Parks, Streetlights, Facilities
 Online Public Works Complaint Form
General Concern or Issue

Is there a concern, or issue that is not shown in the above choices that you would like to bring to our attention?

Online General Concern or Issue form

Contact Us