Landlord-tenant complaints are handled by provincial bodies and local municipal services, as there is no specific municipal landlord-tenant board. The key resources for tenants include the Landlord and Tenant Board (LTB), the Rental Housing Enforcement Unit (RHEU), and the local Community Legal Clinic.
If a tenant finds it necessary to file a complaint then:
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Contact your landlord first in writing (email or letter) to document the issue and the date.
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If the problem persists, contact the relevant organization listed above based on the nature of your complaint.
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Use the LTB if you need a legal order (e.g., forcing repairs, addressing illegal evictions, or resolving rent disputes).
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Use the RHEU for RTA offences like illegal lockouts or vital service interference.
For additional resources and step-by-step guidance on housing law issues, the Steps to Justice website is a valuable resource.
