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Freedom of Information Requests and Public Records

Public Records

Need a copy of a record filed or created by the Town?

We recommend that you first call the department connected to your request if known to you. For our Staff and Departments/Divisions listing, please view our Contact Us page.

Many Town public records are available electronically in our Document Centre or by appointment during regular office hours. Some of those records include:

Requesting Information from the Town

Freedom of Information (FOI) Requests

The FOI process is a part of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). This legal process was designed to make sure that all requests for access are treated fairly and objectively.

The law (MFIPPA) sets out that information should be made available to the public, and that certain types of records such as personal privacy of others, trade secrets, lawyer-client privilege, etc. must be protected.

By filing an FOI request you have the right to appeal any decision by the Town to the Information and Privacy Commissioner of Ontario (IPC). This allows for another neutral third-party to look at the records, the law and determine whether access will be given or if the initial decision of the Town will be upheld.

Before filing your request you should contact the Legislative Services Department to see if a request is necessary.

There are two requirements for the FOI process to begin:

  • Submission of a completed Access or Correction Request Form
  • Payment of the $5.00 application fee
FOI Payment Options
Routine Disclosure Requests

The Town has a Routine Disclosure process that allows the public access to certain types of records (with some limitations). We invite you to view our Policy to better understand how we release various Town records. Appendix A to the Policy details the types of records available through this process.

To begin the process, complete and submit the Routine Disclosure Request Form to the Legislative Services Department. Please be as detailed as possible in your request.

Law enforcement agencies such as the Ontario Provincial Police may request information from the Town to aid in an investigation.

Records routinely available to the public are also routinely available to any law enforcement agency subject to any relevant conditions.

Records containing personal information may also be disclosed to a law enforcement agency. These types of requests must be made in writing to the Deputy Clerk / Clerk by completing the Law Enforcement Request Form

Any requests involving confidential or third party information will require a subpoena.

Records routinely available to the public are also routinely available to researchers.

Researchers requesting access to records containing personal information for any type of research or analysis must complete, sign and submit a Routine Disclosure Request Form to the Deputy Clerk or Clerk. (accepted via email)

Requests for confidential or third party information for research purposes require the completion of an Access or Correction Request Form.

For more information view/visit:

Any additional questions about the Town's Routine Disclosure Policy and Freedom of Information Process should be directed to the Deputy Clerk or Clerk.

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